Each outstanding newspaper and tech web site offers suggestions on the highest e-readers or e-notebooks. There is no such thing as a scarcity of manufacturers that promote units on to the buyer or by means of third-party marketplaces, corresponding to Amazon. One of the crucial important features of e-reader possession is the customer support expertise. Inevitably, typically issues go improper along with your system through the guarantee interval, or are shipped in a damaged state. That is the place customer support comes into play. What e-reader firm has one of the best customer support expertise?
Amazon – Possible has one of the best customer support concerning their Kindle model. Whether or not you name them immediately or communicate to one among their stay chat representatives, most issues might be resolved completely in a couple of minutes. In case you obtain a dud unit, they are going to usually refund you with no need to return it. More often than not, they ship you a brand new unit and eat the price. Seldom do they even ask for the outdated one again. I do know many individuals who purchase the Particular Provides model of the Kindle, provoke a stay chat, and ask them to take away the advert from the system, normally performed without spending a dime.
Kobo – Rakuten Kobo has one of many worst buyer experiences if you happen to purchase the e-reader immediately from the corporate. They outsource their brokers to different international locations, who have no idea the product or find out how to repair easy issues. Buyer queries are bounced between completely different tiered brokers, and so they promise a callback however usually by no means truly name the client again. If you would like a Kobo e-reader, I like to recommend shopping for it by means of a retailer with a liberal return coverage or an RMA crew. In case you purchase the Kobo from an enormous field retailer or bookstore, you possibly can drive to the shop, carry again your dud or damaged unit and get a alternative.
Barnes and Noble – Barnes and Noble has a telephone quantity you possibly can name for customer support, however most employees have no idea something in regards to the Nook e-e-reader or Nook pill. One of many solely methods to purchase a Nook in the USA is on-line by means of the retailer, a third get together retailer corresponding to Good e-Reader or visiting your native bookstore. One of the simplest ways to get good customer support is to go to your native B&N bookstore. You’ll be able to usually do that rapidly if you happen to obtain a damaged unit or have to get it swapped below guarantee.
Everybody Else
Most different corporations that promote e-readers or e-notebooks have various ranges of customer support. Most of them make it very laborious even to come up with them; that is very true with Chinese language manufacturers corresponding to Bigme and Onyx Boox, who don’t promote their telephone numbers and are not looking for individuals emailing them. In case you have an issue with an Onyx, they make you pay for the restore and transport each methods, making it cheaper to purchase a brand new unit. Outstanding has a very good customer support crew and is immediate in addressing points.
What firm do you want its customer support expertise that sells its book readers?
Michael Kozlowski is the editor-in-chief at Good e-Reader and has written about audiobooks and e-readers for the previous fifteen years. Newspapers and web sites such because the CBC, CNET, Engadget, Huffington Publish and the New York Instances have picked up his articles. He Lives in Vancouver, British Columbia, Canada.
